We’re seeing this complaint popping up a lot more nowadays for a range of phones. The problem is perceived as an excessive rattling sound when the vibration motor goes off or when the phone is shaken. Some people link it to haptic feedback on the keyboard. For the most part this is harmless; it doesn’t affect the functioning of the device at all, but it may annoy you. The most likely cause is a loose button. You have a couple of options.
Workarounds:
- Go to Settings > Sound and you can turn Vibrate on touch off under Keys. You can also turn off Vibrate when ringing. You can also go to Settings > Language & input > Google Keyboard Settings and turn Vibrate on keypress off.
- Try putting a case on your Moto G, some cases will reduce or completely prevent the rattle.
- You could open up the back cover and put a small piece of paper or tape in the space between the buttons and the back cover. This should prevent any excessive rattling.
Potential solution:
- If it is really bothering you, contact your retailer and try to arrange a replacement phone. You may get a Moto G with no audible rattle, or you might find the same problem again.