How to Fix: Wi-Fi won’t connect or drops Inexplicably on MOTO G

It’s very common to run into Wi-Fi issues with any new phone. Some Moto G owners have encountered issues with connecting to various routers. There are some reports of excessive battery drain when changing between routers. Some people can’t get it to connect to their network at all. There are also several reports of the connection just dropping, even at close proximity to the router. There are an awful lot of potential causes for Wi-Fi problems, so try working through the suggestions below and hopefully you’ll find a fix that works for you.

Solutions:

1. That old IT support favorite – turn it off and on again. Try turning the Moto G off and the router off and then switch them both back on again. That will often solve your issues.
2. If it still won’t connect at all, start by going to Settings > Wi-Fi and long press on your router, then choose Forget network. Scan again and re-enter all your details.
3. If the connection keeps dropping, go to Settings > Wi-Fi > Advanced and consider changing two settings. Make sure Keep Wi-Fi on during sleep is set to Always. Make sure Avoid poor connections is not ticked.
4. If battery drain is the problem, try Settings > Wi-Fi > Advanced and set Scanning always available to off.
5. Make sure that your router firmware is up to date.
6. To assess whether you need to change channels you can download the Wi-Fi Analyzer app and take a look how crowded it is.
7. You could try changing the other settings on your router. You might want to make sure that MAC filtering is off, or add your Moto G’s MAC address (you’ll find it in Settings > Wi-Fi > Advanced). You could also try setting a static IP.

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How to Fix: Problem Parsing Package on Moto G

If you want to install an app from an alternative app store, or anywhere but Google Play (or side-load something), you usually start by going to Settings > Security and scroll down to tick the box next to Unknown sources. However, you may also need to untick the Verify apps box. With the Moto G there have been a lot of people reporting that, even after doing that, when trying to install an app they get a parse error message.

Try This:

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• If you upload the APK into Google Drive and then install from there on your Moto G then it should work.
• If your Moto G is rooted, you can use ES File Explorer. Go into the app Settings > App manager and tick install APK automatically and the app will handle it for you.
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Solution:

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• Make sure that all of your important data is backed up and factory reset the phone. You can do this via Settings > Backup & reset > factory Data Reset > Reset Phone. Now uncheck the security options when you are setting the device up again.

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How to Fix: Moto G reboots when charging, or won’t charge

To keep costs down, Motorola shipped the Moto G without a charger; you just get the standard USB cable. It will work with pretty much any standard charger you may have lying around, but some people have reported problems with the phone rebooting when they plug it in, or refusing to charge when the battery runs down. There have also been reports of the Moto G just turning itself off and not charging.

Solution:

This is probably down to the specific charger that you’re using. Try another one and you likely won’t encounter this problem. Ideally, you want a charger rated between 500mA and 1.5A – the higher the rating, the faster it will charge (within these parameters, higher than 1.5A and the Moto G will restrict it anyway).

If you let your Moto G hit zero and it won’t come back to life, try letting it cool down for a while, then plug in a charger (ideally a different one) and leave it for 20 minutes or so before holding down the power key for 20 seconds.

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