It’s very common to run into Wi-Fi issues with any new phone. Some Moto G owners have encountered issues with connecting to various routers. There are some reports of excessive battery drain when changing between routers. Some people can’t get it to connect to their network at all. There are also several reports of the connection just dropping, even at close proximity to the router. There are an awful lot of potential causes for Wi-Fi problems, so try working through the suggestions below and hopefully you’ll find a fix that works for you.
Solutions:
- That old IT support favorite – turn it off and on again. Try turning the Moto G off and the router off and then switch them both back on again. That will often solve your issues.
- If it still won’t connect at all, start by going to Settings > Wi-Fi and long press on your router, then choose Forget network. Scan again and re-enter all your details.
- If the connection keeps dropping, go to Settings > Wi-Fi > Advanced and consider changing two settings. Make sure Keep Wi-Fi on during sleep is set to Always. Make sure Avoid poor connections is not ticked.
- If battery drain is the problem, try Settings > Wi-Fi > Advanced and set Scanning always available to off.
- Make sure that your router firmware is up to date.
- To assess whether you need to change channels you can download the Wi-Fi Analyzer app and take a look how crowded it is.
- You could try changing the other settings on your router. You might want to make sure that MAC filtering is off, or add your Moto G’s MAC address (you’ll find it in Settings > Wi-Fi > Advanced). You could also try setting a static IP.